Terms & Conditions — Pharmaclin Pharmacy
Effective Date: 02 December 2025
Contact: admin@sydenhampharmacy.co.za | 031 207 7654
Welcome to Pharmaclin Pharmacy. By accessing our services, visiting our website, placing an order, or interacting with our staff, you agree to the following Terms & Conditions. Please read them carefully.
1. Use of Our Services
By using our pharmacy services, you confirm that:
- You are 18 years or older, or have permission from a parent/guardian
- You will provide accurate, complete, and current personal and medical information
- You will use our services only for lawful and legitimate healthcare purposes
We reserve the right to refuse service if misuse or false information is suspected.
2. Prescription Requirements
2.1 Prescription Medication
Prescription medication will only be dispensed upon presentation of a valid prescription issued by a registered healthcare professional.
2.2 Digital, Email, or WhatsApp Prescriptions
We may, where legally permitted, accept electronic prescriptions. However, all prescriptions remain subject to verification and approval by a pharmacist.
2.3 Repeat Prescriptions
We may remind you of upcoming repeats as a courtesy, but you remain responsible for ensuring your prescription is valid and up to date.
3. Pricing, Payments & Medical Aid Claims
3.1 Pricing
Pricing is subject to change based on supplier adjustments, stock availability, and statutory pricing regulations.
3.2 Payments
Payment must be made in full upon collection or before delivery unless arrangements have been made in advance.
3.3 Medical Aid
We can process medical aid claims where applicable. Approval or rejection of claims is determined by your medical aid provider, not by the pharmacy.
4. Orders, Collections & Delivery
4.1 Orders
Orders may be placed in-store, via phone, WhatsApp, email, or (if available) through our website. Orders are subject to stock availability and pharmacist review.
4.2 Collection
We will notify you when your order or prescription is ready. Items not collected within a reasonable period may be returned to stock.
4.3 Delivery (optional — remove if not offered)
Delivery services, where available, are subject to additional fees and scheduling. Delivery times are estimates and may vary.
5. Returns & Refunds
5.1 Prescription Medication
In accordance with South African pharmacy and health regulations, prescription medication cannot be returned or refunded once it has left the pharmacy, except in cases of:
- Incorrect dispensing by the pharmacy
- Product defects
- Recalls by the manufacturer
5.2 Over-the-Counter (OTC) Products
OTC items may be returned if unopened, unused, and in saleable condition within 7 days of purchase with proof of payment.
6. Health & Safety Disclaimer
The information provided by Pharmaclin Pharmacy—whether in person, online, or through communication channels—is not a substitute for professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional for serious health concerns.
We do not accept liability for harm resulting from:
- Misuse of medication
- Failure to follow dosage instructions
- Failure to disclose relevant medical information
- Medication interactions not disclosed to us
7. Privacy & Data Protection
All personal information collected is processed in accordance with POPIA.
For full details, please refer to our Privacy Policy.
8. Website Usage (optional — include if applicable)
By using our website, you agree not to:
- Attempt to interfere with its functioning
- Upload malicious software
- Copy or reproduce content without permission
Website information is provided “as is” and may change without notice.
9. Limitation of Liability
While we take all reasonable steps to ensure accuracy and safe service delivery, Pharmaclin Pharmacy is not liable for:
- Losses caused by delays, stock shortages, or supplier issues
- Indirect, incidental, or consequential damages
- Misinterpretation of health advice provided outside a consultation context
Our liability is limited to the cost of the product or service in question, where legally permitted.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always apply and will be available on request or via our website.
11. Contact Information
For questions, queries, or concerns about these Terms & Conditions, please contact:
Pharmaclin Pharmacy
Email: admin@sydenhampharmacy.co.za
Phone: 031 207 7654