Privacy Policy — Pharmaclin Pharmacy
Effective Date: 02 December 2025
Contact: admin@sydenhampharmacy.co.za | 031 207 7654
Pharmaclin Pharmacy (“we”, “us”, or “the Pharmacy”) is committed to protecting your privacy and ensuring that your personal information is handled in a lawful, secure, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African regulations.
1. Information We Collect
We may collect and process the following types of personal information:
1.1 Personal & Contact Information
- Your name
- Phone number
- Email address
- Residential or delivery address
1.2 Health & Prescription Information
As a pharmacy, we may collect information related to your health and prescribed medications to fulfil our professional and legal obligations.
1.3 Transaction & Billing Information
- Medical aid details
- Payment information
- Purchase history
1.4 Website or Digital Information (if applicable)
- Contact form submissions
- Basic usage statistics (e.g., pages visited, device type)
2. How We Use Your Information
We use your personal information only for legitimate pharmacy and healthcare purposes, including:
- Processing prescriptions and dispensing medication
- Contacting you regarding prescriptions, collections, or follow-ups
- Managing your account or medical aid claims
- Providing pharmacy services and advice
- Communicating important notifications, changes, or health information
- Meeting legal, regulatory, and professional requirements
We do not sell or share your information with third-party marketers.
3. Sharing of Information
We may share your information only with:
- Healthcare providers involved in your care
- Medical aids for claims processing
- Regulatory bodies, when legally required
- Trusted service providers (e.g., delivery partners), only where necessary and under confidentiality obligations
All third parties follow the same privacy and security standards required by law.
4. How We Store & Protect Your Information
We take appropriate technical and organisational measures to secure your personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
Your information may be stored in secure digital systems, pharmacy management software, and regulated physical records, all protected under POPIA requirements.
5. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Ask for corrections or updates
- Withdraw consent for optional processing
- Request deletion of data where legally permissible
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, contact us at admin@sydenhampharmacy.co.za.
6. Retention of Information
We retain personal and health information only for as long as required:
- By law
- For dispensing and healthcare recordkeeping
- For legitimate pharmacy purposes
Records may be kept longer if necessary to comply with regulatory obligations.
7. Cookies & Website Tracking (optional — remove if not needed)
If our website uses cookies or analytics tools, they may collect general browsing information. These tools help improve website performance but do not identify you personally unless you submit information through a form.
8. Updates to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on request or published on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Pharmaclin Pharmacy
Email: admin@sydenhampharmacy.co.za
Phone: 031 207 7654