Frequently Asked Questions (FAQ) — Pharmaclin Pharmacy
Contact: admin@sydenhampharmacy.co.za | 031 207 7654
Location: Sydenham, Durban
Effective Date: 02 December 2025
1. General Questions
Q: What are your operating hours?
Our hours may vary seasonally. Please contact us at 031 207 7654 for current trading times or check our social media announcements.
Q: Where are you located?
We are based in Sydenham, Durban. Full address available on request or on our Google listing.
Q: Do you offer medical advice?
Yes—our qualified pharmacists are available to provide guidance on safe medicine use, dosage, side effects, and general health inquiries.
2. Prescription Medication
Q: Do I need a prescription to buy medicine?
Only prescription (schedule) medications require a valid script from a registered healthcare provider.
Over-the-counter products can be purchased without a prescription.
Q: Can I send my prescription via WhatsApp or email?
Yes. We accept prescriptions through:
- Electronic prescriptions from your doctor
All prescriptions are subject to pharmacist verification before dispensing.
Q: Do you remind customers about repeat prescriptions?
We may send reminder messages as a courtesy, but maintaining valid prescriptions remains the customer’s responsibility.
3. Ordering & Delivery
Q: How can I place an order?
You can order in the following ways:
- Phone call
- In-store
- Website (if available)
Q: Do you offer delivery?
Yes, we offer local delivery in selected areas. Courier delivery may be available for locations outside our direct delivery zone.
Q: How long does delivery take?
- Local deliveries: Same-day or next working day depending on timing and verification
- Courier deliveries: 1–5 working days depending on location
Q: Can you deliver prescription medication?
Yes, as long as a valid prescription is provided and verified.
Certain schedule medications cannot be delivered due to regulation and must be collected in-store.
4. Payments & Medical Aid
Q: What payment methods do you accept?
We accept:
- Cash
- Debit/credit cards
- Medical aid claims (where applicable)
- EFT by prior arrangement
Q: Do you accept medical aid?
Yes. We process medical aid claims based on your plan rules.
Approval or rejection is determined by your medical aid provider.
5. Returns & Refunds
Q: Can I return medication?
By law, prescription medication cannot be returned or refunded once it has left the pharmacy—unless incorrectly dispensed or defective.
Q: What about over-the-counter items?
You may return OTC items within 7 days if they are:
- Unopened
- Unused
- In original packaging
- In resalable condition
- Accompanied by proof of purchase
Q: What items cannot be returned?
- Opened medicines
- Refrigerated or temperature-sensitive items
- Baby formula
- Supplements removed from sealed packaging
- Personal health devices that have been opened
6. Product & Service Questions
Q: Do you stock chronic medication?
Yes—we carry a wide range of chronic and acute medications. If something is out of stock, we can usually order it promptly.
Q: Can I ask for generic alternatives?
Yes. Where legally allowed, we can offer cost-effective generic options.
Your doctor may restrict generic substitution on certain prescriptions.
Q: Do you offer health screenings?
Many pharmacies offer screenings such as blood pressure checks, glucose testing, and more. Contact us for availability.
7. Contact & Support
Q: How do I contact the pharmacy?
You can reach us at:
- Phone: 031 207 7654
- Email: admin@sydenhampharmacy.co.za
- WhatsApp (if applicable)
- In-store visit
Q: What should I do if I have a concern or complaint?
Please contact us directly. We take customer concerns seriously and will resolve issues promptly and professionally.